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Pulpa

Exchange and return policies

Understanding Our Exchange and Return Policies

Navigating exchange and return policies can be daunting, but it’s essential for a satisfying shopping experience. At Pulpa Studio, we want to ensure you have clarity on how to handle exchanges and returns for both in-store and online purchases.

In-Person Exchanges (only in Argentina)

  • Timeframe: You have 30 days from the purchase date to make exchanges in our studio.
  • Requirements:
  • Present your order number, exchange ticket, or invoice.
  • Items must be in original condition: unworn, with tags and protective bags.
  • Stock Availability: Exchanges can only be made for items currently in stock.
  • Price Adjustment: If the new item costs more, you will need to pay the difference.

For online exchanges, please contact us at [email protected].

Home Delivery Exchanges

  • Request Process: Send an email to [email protected] with your order number and exchange request.
  • Timeframe: You have 10 days from receiving your order to request an exchange.
  • Condition Requirements: Items must be unworn and include original tags and packaging.
  • Price Adjustment: Similar to in-person exchanges, if the new item is more expensive, the difference must be paid.

Important Notes on Promotional Items

  • Items purchased during promotional events like Hot Sale or Black Friday can be exchanged within 30 days at the original purchase price.
  • For promotions like 2-for-1, the entire purchase must be exchanged.

Online Returns

  • Eligibility: You can request a refund within 10 days of purchase (for in-store pick-up) or 10 days after delivery (for home delivery).
  • Process: Email us at [email protected] with your order number and invoice.
  • Return Condition: Items must be sent back within 48 hours after your return request is confirmed via email. 

Customer Responsibility

  • Shipping Costs: Customers are responsible for shipping fees for exchanges and returns.
  • Non-eligible Items: Used items, samples, or those with defects are not eligible for exchanges or returns.

Final Notes

Estudio Pulpa Srl reserves the right to deny any exchange not complying with our policies. For any issues, please reach out to us at [email protected]. We’re here to assist you!

If you need further assistance with your exchange, feel free to email us at [email protected]!